Privacy Policy

Last updated: December 19, 2025

Haven AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-based AI coaching service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (as you provide it)
• Account preferences

Conversation Data

When you use Haven AI, we collect:

• Voice recordings of your conversations (temporarily processed, not permanently stored as audio)
• Transcripts of your conversations
• AI-generated summaries and insights from your sessions
• Progress tracking data (session count, stages, milestones)

Technical Information

We automatically collect:

• Device type and browser information
• IP address (for security and fraud prevention)
• Usage patterns (session duration, feature usage)

2. How We Use Your Information

We use your information to:

• Provide our service: Process your voice input, generate AI responses, and maintain conversation continuity across sessions
• Personalize your experience: Remember your context, track your progress, and tailor Ariel's responses to your journey
• Improve our service: Analyze usage patterns to enhance the AI's effectiveness (using aggregated, anonymized data)
• Communicate with you: Send service updates, respond to inquiries, and provide support
• Ensure security: Protect against fraud, abuse, and unauthorized access

3. How We Protect Your Data

Your privacy and data security are paramount:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access controls: Strict access controls limit who can access your data
• Secure infrastructure: We use industry-leading cloud providers with SOC 2 compliance
• No audio storage: Voice recordings are processed in real-time and not permanently stored as audio files

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third parties who help us operate our service (cloud hosting, authentication, speech processing) under strict confidentiality agreements
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

Third-Party Services We Use

• AWS Cognito: Authentication and account management
• Deepgram: Speech-to-text processing
• Anthropic Claude: AI conversation processing
• ElevenLabs: Text-to-speech voice synthesis

5. Data Retention

We retain your data as follows:

• Account data: Until you delete your account
• Conversation transcripts: Until you delete your account or request deletion
• Session summaries: Until you delete your account
• Technical logs: 90 days for security purposes

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@havenai.io.

7. International Data Transfers

Your data may be processed in countries outside your residence, including Australia and the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

8. Children's Privacy

Haven AI is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

9. Cookies and Browser Storage

Haven AI uses minimal browser storage for essential functionality:

• Authentication tokens: Stored in localStorage to keep you signed in
• Session data: Temporary data to maintain your conversation session
• User preferences: Your account settings and display preferences

We do not use tracking cookies or third-party advertising cookies. The storage we use is necessary for the service to function. You can clear this data through your browser settings, but doing so will sign you out.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through the service. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

• Email: privacy@havenai.io
• Company: Haven AI
• Location: Melbourne, Australia